FUNERAL SERVICES ASSIST
Product Description/Benefits
• Identifying the exact location of the deceased.
• Arranging and facilitating overnight accommodation for the next-of-kin when having to identify the body outside the normal area of residence.
• Arranging for the repatriation of the mortal remains to a place of burial within Africa, depending on beneficiary specifications.
• Advising and referring the bereaved family to a reputable undertaker, as well as assisting with the funeral arrangements; this service takes cognisance of the beneficiary’s customs and beliefs and the case manager will exercise special care and adhere to those customs and beliefs.
• Advice on how to apply for a death certificate, and where applicable, advice on how to obtain the necessary documentation if the deceased is to be buried outside South Africa.
• Assistance with interpretation of any legal documentation such as a funeral policy and the procedure to be followed.
• Where an unnatural death has occurred or in any circumstance where a post mortem is required, the call centre case managers will assist with referral to a pathologist.
• Referral to counselling services for support and advice for the bereaved family.